Issues with your order? | Email email@example.com for assistance.
Connect | Email firstname.lastname@example.org, Facebook / Instagram @HWSE, we aim to get back to you within 1 business day.
Shipping | Worldwide shipping available via DHL and UPS Worldwide Expedited. Please allow 3-6 business days (not including weekends or holidays) to start shipping orders unless specified in the product listing. Shipping & handling rates are based upon weight and destination. Tracking confirmation is sent by text or email once your order has shipped. If you do not receive a confirmation please email email@example.com for further assistance.
Orders cannot be combined & shipping address cannot be edited or changed once your order is placed.
We are not responsible for orders that may get lost or stolen during transit or upon delivery. Please contact your mail carrier immediately to locate your package or file a missing claim with them.
International Tracking | If tracking on your shipment is at a standstill, please contact DHL or UPS directly for more information.
Delivery | Having issues? Contact your carrier with tracking information. For international orders, please check tracking often & contact DHL, Fedex or UPS for more information. You may be responsible for import duties and taxes on your order depending on the country your order will be received. Unfortunately, we have no control over these charges, or delays, and cannot predict what they may be. You may contact your local customs office for additional information. If your order is delayed, or an attempted delivery was noted, but no delivery or notice, please contact DHL or UPS or your local mail carrier immediately.
Return Policy | All sales are final. Shipping costs are non-refundable. We accept returns for refund or exchange only on defective or incorrect items. Please contact us at firstname.lastname@example.org within 7 days of receiving your defective or incorrect item(s) to be eligible for a refund or exchange. Any requests after the 7 day limit will not be approved. Product must be unworn & unwashed.